Refund & cancellation policy

Cancelling an order

• Before dispatch: message us with your order number and we’ll cancel it and refund you in full.
• After dispatch: the order can’t be cancelled, but you can use a size swap or return after delivery as described below.
• Cash on delivery: if you no longer want a COD order, please cancel it before dispatch instead of refusing the parcel.
• Cancelled by us: if we cancel because of stock or delivery problems, you get a full refund automatically.

Size swaps

You can exchange an item for a different size within 7 days of delivery, subject to stock. The item must be unworn, unwashed, with tags on and in its original packaging. Start a swap from our Contact page. Return shipping for swaps: free / paid by customer / amount.

Returns for a refund

Choose one and delete the other: (A) “You can return unworn items within X days of delivery for a refund. Items must be unworn, unwashed, with tags on.” or (B) “We don’t offer refunds for change of mind, but you can swap sizes as above.”

Damaged, faulty or wrong items

If your order arrives damaged, faulty, or isn’t what you ordered, tell us within e.g. 48 hours of delivery with your order number and photos of the item and packaging. We’ll send a replacement or give you a full refund, including any shipping you paid, at no extra cost to you.

Items we can’t take back

• Items that have been worn, washed, altered or damaged after delivery.
• Items without their original tags or packaging.
• Items marked “final sale” at the time of purchase.
• Anything else, e.g. gift cards or innerwear

How and when you get your money

• Prepaid orders: refunded to the original payment method (card, UPI, net banking or wallet).
• Cash on delivery orders: refunded by bank transfer or UPI to the account details you give us.
• We process approved refunds within X business days. Your bank or payment provider may take a further 5–7 business days to show it in your account.
• Original shipping charges are refunded only if the item was damaged, faulty or wrong, or if we cancelled the order.
• If you return part of a bundle or a discounted order, the refund is based on the price you actually paid for the item you return.

How to request a refund, return or swap

Use our Contact page (choose “Exchange or return”) and include your order number. We’ll confirm the next steps within e.g. 2 business days.

Still not happy?

If you have a complaint about your order, your data or anything on this website, contact our Grievance Officer:

• Name: Grievance Officer name
• Designation: designation
• Email: grievance email
• Phone: phone number
• Address: postal address

We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.