Return, Exchange & Refund Policy
At Nottybull, we take pride in delivering high-quality, handcrafted products made by skilled artisans. We aim to ensure customer satisfaction by offering the latest in fashion trends while upholding traditional craftsmanship. However, if you are not completely satisfied with your purchase, we provide a straightforward process for exchanges and returns. Please read the details carefully, as they are governed by our Terms of Use and the policies outlined below.
Exchange & Return Process
Nottybull offers a simple and convenient Exchange/Return Policy for most products purchased on nottybull.com, excluding accessories.
- Return Request: Must be initiated within 7 Days of product delivery.
- Exchange Request: Must be initiated within 7 days of product delivery.
- Partial Returns: You can choose to return one or more items from your order, but garment sets must be returned as a whole, not in parts.
- Proof of Delivery: We recommend recording an unboxing video to serve as proof in case of any refund claims.
Terms & Conditions for Exchange & Return
- The product must be returned in its original condition: fresh, unwashed, unaltered, and unused, with all tags intact.
- Products with a “Red Colored: No Return” tag must have the tag intact for a return to be accepted.
- Exchanges are permitted only for products of the same or higher value.
- Accessories: Not eligible for exchange.
In-Store Exchange & Return
- Only valid within India.
- Assistance is available at Nottybull exclusive stores.
Online Exchange & Return
- Log In: Access your user account on nottybull.com and submit your exchange or return request from the “My Orders” section.
- Return Pick-Up:
- Available in select locations based on courier service availability.
- Properly wrap the product but do not seal the packet, and keep it ready for inspection.
- A quality check will be conducted at our Returns Desk/Warehouse.
3. Self-Return: If the pick-up option is not available in your area, you may return the product via courier. Include the Order ID and Return ID on the package.
Return Address:
Nottybull,
B2-1002, F Residences, Balewadi, Pune 411 045.
- Shipping Cost Reimbursement: Up to Rs. 100 per order, subject to conditions. Share a scanned copy of the courier bill at accounts@nottybull.com. The receipt must include weight, shipment details, and the cost, without alterations.
Quality Check & Processing
- After we receive and verify the returned product, the exchange or refund will be processed.
Cancellation & Refund Policy
We strive to keep all products in stock. If an item is unavailable, we will notify you within 2 working days, offering you the option to choose a replacement or cancel the order. If canceled, a refund will be initiated.
Cancellation
- Pre-Shipment: Cancel your order within 24 hours of placement or before dispatch by accessing “My Account” on nottybull.com. The full amount will be refunded to the original payment source.
- For assistance, contact our Customer Care at accounts@nottybull.com or call +91 8007 234506 (India only).
Refund Conditions
Refunds are granted only in cases of:
- Genuine quality issues.
- Packages lost in transit.
- Incorrect items delivered.
Refunds are not provided for:
- Design or color variations.
- Used or damaged products.
Refunds are processed within 10 to 15 working days. The timing depends on third-party agencies, such as banks and payment gateways.
Product Disclaimer
- Embroidery & Color: Due to the nature of fabrics, color variations and embroidery differences may occur.
- Sizing: Clothing fit may vary based on the cut, fabric, and style. Please refer to our sizing guide.
- Color Display: We try to display product colors accurately, but actual colors may vary due to screen settings or lighting.
- Wash Care: Follow washing instructions on the garment tag to avoid damage.
Exclusions
Products must be unused, unaltered, and have all tags intact for returns or exchanges. Items with a “Red Colored: No Return” tag must retain this tag upon return.
Transactional Disputes
All disputes will be under the exclusive jurisdiction of Pune, India. The Company is not liable for transactions declined due to exceeding pre-set limits agreed with the bank.
Policy Changes: The Company reserves the right to modify these terms at any time. Visit our website for updates.
For further assistance, please contact:
- Email: accounts@nottybull.com
- Phone: +91 8007 234506 (India Customers Only)
